RETURNS
We do not accept returns.

EXCHANGES
We do not offer exchanges.

GUARANTEE COVERAGE
Heatwave Electronics covers the parts, repairs and replacements - including labor we performed - for 1 year from the date you received your repaired Controller.
In the event you need Covered Work, please reach out to Jim at HeatwaveElectronics@gmail.com for an RMA.

Guarantee does not cover:
Acts of God; Lightning, Flood, Power Surges, ETC.
Work by other Technicians and/or the Stove’s Owner.
Failure to unplug the stove before reinstallation of control panel.

To start covered service contact us at HeatwaveElectronics@gmail.com for an RMA.
Please note that controllers will need to be sent to the following address:
719-255 Regina Rd, Janesville, CA, 96114, United States

Heatwave Electronics charges a $40 diagnostics fee which includes return postage.
Shipping fees will not be refunded in the event you abandon the controller panel.
If you are requiring a ‘Re-Repair’ a non-refundable fee of $75 will be collected.

If your country of residence is not United States, shipping your goods may take longer than expected.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.